Privacy Policy
Effective Date: August 25, 2025
This Privacy Policy explains how NPTECH LTD (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit and use our website, https://www.nptechltd.com (the “Site”), and our IT services.
NPTECH LTD is a UK-based company providing IT services. We are committed to protecting your privacy in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
By using our Site and services, you consent to the data practices described in this policy.
1. Data We Collect and Our Legal Basis for Processing
We may collect and process the following types of personal information, based on the specified legal grounds:
Information you provide to us:
Contact Information: When you contact us through our website, we collect your name, email address, and any other information you provide in your message.
Legal Basis: We process this data based on our Legitimate Interests to respond to your inquiries and for pre-contractual customer service purposes.
Customer and Service Data: If you become a client, we will collect information necessary to provide our IT services, which may include company details, technical specifications, and user information required for service delivery and support.
Legal Basis: We process this data on the basis of Contractual Necessity to fulfill our obligations under our service agreement with you.
Information we collect automatically:
Usage Data: We may automatically collect information about how you access and use our Site. This includes your IP address, browser type, operating system, the pages you visit, and the time and date of your visit.
Legal Basis: We process this data based on our Legitimate Interests to ensure the security and proper functioning of our website, and to improve the user experience.
2. How We Use Your Data
We use the information we collect for the following purposes:
To provide and manage our services: We use your data to deliver the IT services you have requested, including technical support, system maintenance, and project management.
To communicate with you: We use your contact information to respond to your inquiries, provide service updates, and send important information related to your account.
For security purposes: We use your data to verify your identity, prevent fraudulent transactions, and ensure the security of our services and your data.
To improve our services: We analyze usage data to understand how our Site and services are used, allowing us to enhance our offerings and user experience.
To comply with legal obligations: We may use your data to comply with applicable laws, regulations, or legal processes.
3. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device.
Necessary Cookies: These cookies are essential for the operation of our website, enabling core functions like navigation and access to secure areas.
Analytical/Performance Cookies: We may use these cookies to analyze how visitors use our website, allowing us to monitor and improve the Site’s performance. This data is typically aggregated and anonymized.
Functionality Cookies: These cookies are used to recognize you when you return to our website, enabling us to personalize content for you.
You can control cookies through your browser settings. However, if you choose to disable cookies, some parts of our Site may not function properly.
4. Third-Party Services and Data Sharing
We do not sell, rent, or trade your personal information. We may share your data with third parties only when necessary to provide our services and for legitimate business purposes.
Service Providers: We use third-party service providers to help us operate our business, such as cloud hosting providers for secure data storage, email providers for communications, and software for project management and client relationship management. These providers are bound by confidentiality agreements and are permitted to use your data only for the purpose of providing services to us.
Data Transfers Outside the UK: Some of our third-party service providers may be located outside the UK. When we transfer your personal data to a third country, we ensure that an adequate level of protection is provided, for example, by implementing Standard Contractual Clauses (SCCs) or relying on an adequacy decision from the UK government.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Data Security
We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. We use the SSL/HTTPS protocol across our website to encrypt data transmitted between your browser and our servers.
In the event of a data breach, we will take immediate steps to mitigate the damage, notify affected users, and inform the Information Commissioner’s Office (ICO) in accordance with our legal obligations.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal, accounting, or reporting obligations.
Customer and Service Data: We retain this data for the duration of our business relationship and for a period of up to 6 years after the contract ends to comply with legal obligations for financial record keeping and for the defense of potential legal claims.
Contact Form Submissions: We retain this data for up to 12 months to handle your inquiry and any follow-up questions.
Website Analytics Data: This data is typically anonymized and retained for a limited period, in line with the retention policies of our analytics providers.
7. Your Data Rights
As a data subject under UK GDPR, you have the following rights concerning your personal information:
The right to be informed: You have the right to know how we collect and use your data.
The right of access: You can request a copy of the personal information we hold about you.
The right to rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
The right to erasure (“right to be forgotten”): You can ask us to delete your personal data in certain circumstances.
The right to restrict processing: You can ask us to suspend the processing of your personal data.
The right to data portability: You can request a copy of your personal data in a machine-readable format to transfer to another service provider.
The right to object: You can object to our processing of your personal data in certain situations.
Rights related to automated decision-making and profiling: You have the right not to be subject to decisions based solely on automated processing.
How to Exercise Your Rights
To exercise any of these rights, please submit a request by emailing us at servicedesk@nptechltd.com. We will respond to your request within one month. We may need to verify your identity before processing your request.
Right to Complain to the ICO
If you have a concern about our use of your information, you have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/make-a-complaint/.
8. Third-Party Websites
Our Site may contain links to third-party websites. NPTECH LTD is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
NPTECH LTD
Website: https://www.nptechltd.com
Email: servicedesk@nptechltd.com